# Refund and Returns Policy
Last updated: 12 Nov, 2026
Every item at Cirtemmysart is printed to order specially for you, and our print provider does not accept returns. Because of this, we do not offer refunds or exchanges for change of mind or for ordering the wrong size or design. Below we explain what we do cover, and how.
Changing or cancelling an order
If you need to change or cancel an order, please email us as soon as possible at support@cirtemmysart.com with your order number. We can only cancel an order before printing starts, which is usually within 2 hours of ordering. Once an item has been printed, it cannot be cancelled.
Damaged items
If your order arrives damaged, please email support@cirtemmysart.com within 14 days of delivery with:
- your order number, and
- clear photos of the damaged item and its packaging.
Once we have confirmed the damage from your photos, we will refund the affected item (and its shipping where applicable) to your original payment method. As we do not accept returns, please do not send the item back to us.
Items that are not as ordered
If you receive something different from what you ordered because of an error on our side or at our lab, please email us within 14 days of delivery with your order number and photos, and we will put it right with a replacement or a refund.
If you ordered the wrong size or design by mistake, we are unable to offer an exchange or refund, because each item is made specially for you. You are welcome to place a new order for the correct item, so please check the size and design carefully before you pay.
Incorrect or incomplete addresses
Please check your delivery address before you pay. If a parcel cannot be delivered because the address was incorrect or incomplete, it cannot be resent from the returned parcel. To have the item sent again, a new order is needed, which includes the product price and shipping. We will contact you first so you can decide how to proceed.
Lost parcels
If your tracking shows no movement for 5 days past the estimated delivery date, or the parcel is marked as delivered but has not reached you, please email us and we will investigate with the carrier and our lab.
How refunds are paid
Approved refunds are issued to your original payment method within 14 business days of our confirmation. Your bank or card provider may take a further few days to show it.
Customers in the European Union and the United Kingdom
If your delivery address is in the EU or the UK, you have a legal right to cancel within 14 days of receiving your order, without giving a reason. Return postage is at your cost, and we issue refunds for EU and UK cancellations within 14 days of receiving your cancellation notice. Full details, including how to cancel and a cancellation form, are on our EU and UK Cancellation Rights page. Please also see our Shipping Policy.
Your statutory rights
Nothing in this policy limits any rights you have under consumer law that cannot be excluded. For example, in Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and you may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
Contact
Questions about a refund? Please email support@cirtemmysart.com and we will be happy to help.