Shipping Policy
Last updated: 11 Nov, 2026.
Every item at Cirtemmysart is printed to order and sent directly to you by our print provider, from a lab close to your region where possible. Nothing waits in a warehouse for you, so each piece is made fresh.
How shipping is priced
Shipping is calculated at checkout from your delivery address and the items in your cart, so you will see the exact price before you pay.
- Standard is our everyday option.
- Express is faster and costs more. In some destinations Express and Standard cost the same, and both are shown.
- Overnight is available to selected destinations only.
- Budget is shown only where it is genuinely cheaper than Standard.
Large pieces such as stretched canvas are heavy and bulky, so delivery to some countries can cost more than the artwork itself. Shipping prices reflect the real cost of delivery to your address.
Production and delivery times
- Production: most items are made within 3 to 4 business days of your order.
- Delivery: after production, delivery usually takes 5 - 15 business days for Standard and 3 - 7 business days for Express, depending on your country. Where an estimate is available for your address, it is shown at checkout.
- These are estimates, not guarantees. Customs, public holidays, weather and the courier can add time.
Tracking
Most of our shipping options include tracking. If an option is not tracked, we say so at checkout. Once your order ships, you will receive an email with a tracking link where one is available.
Orders with more than one item
Items in the same order may be made at different labs and arrive in separate parcels. This never changes the price you were shown at checkout.
Where we ship
We deliver to most countries. If your address is not accepted at checkout, we are not able to deliver there at the moment.
Taxes, duties and customs
Prices at checkout include any sales tax or VAT that we are required to collect. Depending on where you live, your country may also charge import duties, taxes or customs fees when the parcel arrives. These are the responsibility of the buyer and are not included in our shipping price.
Customers in the European Union and the United Kingdom
If your delivery address is in the European Union or the United Kingdom, you have a legal right to cancel your order within 14 days of receiving it, without giving a reason. If you decide to cancel, you are responsible for the cost of returning the goods to us , so please use a tracked service and keep your proof of postage. Full details, including how to cancel, the return address and how refunds work, are on our EU and UK Cancellation Rights page. Please read it before you order.
To help us look after every customer, orders delivered to the European Union or the United Kingdom are limited to 4 items per order . If you would like to order more, please contact us before you buy and we will be happy to help.
Incorrect or incomplete addresses
Please check your delivery address carefully before you pay. Because every item is made to order and our print provider does not accept returns, we are unable to take back a parcel once it has been sent (this does not affect your statutory cancellation rights described above). If a parcel cannot be delivered because the address was incorrect or incomplete, it cannot be resent from the returned parcel. To have the item sent again, a new order is needed, which includes the product price and shipping. We will always contact you first so you can decide how to proceed.
Damaged items
If your order arrives damaged, please email us within 14 days of delivery with your order number and clear photos of the item and its packaging. Once we have confirmed the damage from your photos, we will refund the affected item and, where applicable, its shipping to your original payment method. As we do not accept returns, please do not send the item back to us.
Items that are not as ordered
If you receive something different from what you ordered because of an error on our side or at our lab, please email us within 14 days with your order number and photos, and we will put it right. If you accidentally ordered the wrong size or design, we are unable to offer an exchange or refund, because each item is made specially for you. You are welcome to place a new order for the correct item, so please check the size and design carefully before you pay.
Lost parcels
If your tracking shows no movement for 5 days past the estimated delivery date, or the parcel is marked as delivered but has not reached you, please email us and we will investigate with the carrier and our lab.
Contact
If you have any questions about shipping, please email support@cirtemmysart.com and we will be happy to help.