EU and UK Cancellation Rights
Last updated: 11 Nov, 2026
This page applies if your delivery address is in the European Union or the United Kingdom.
Your right to cancel
You have the right to cancel your order within 14 days of the day you (or someone you name) receive the goods, without giving any reason.
To cancel, you must tell us clearly that you have decided to cancel. You can do this by emailing [your support email] with your order number, or by using the model cancellation form below. You can send your notice at any time within the 14 days.
Returning the goods
- Please send the goods back within 14 days of telling us you wish to cancel.
- You pay the cost of returning the goods. Please use a tracked service and keep your proof of postage, as you are responsible for the goods until they reach us.
- Please return the goods unused and well packaged, so they are not damaged on the way.
- Please send us the tracking number and proof of postage by email when you send the parcel.
Return address:
Once we receive your cancellation notice, we will email you our return address and a return reference. Please do not send anything back before you have received them, and please quote the reference on the parcel.
Please do not send returns to any other address.
Our refund
- We will refund you within 14 days of the day we receive your cancellation notice, using the same payment method you used for your order.
- We refund the price of the goods and the standard delivery charge you paid. If you chose a more expensive delivery option than our standard one, we cannot refund the extra cost.
- We may hold the refund until we have received the goods back, or until you have given us proof that you have sent them back, whichever comes first.
- If the goods come back used or damaged beyond what was needed to inspect them, we may reduce the refund by the amount their value has fallen.
Faulty or damaged goods
This page covers your right to change your mind. If your item arrives damaged or is not what you ordered, please see our [Shipping Policy](/shipping-policy/); your rights for faulty goods are not affected.
Model cancellation form
(Complete and return this form only if you wish to cancel your order.)
To: [Business name], [Street address], [Email]
I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods: [order number and description of goods]
Ordered on / received on: [date]
Name of customer(s):
Address of customer(s):
Signature of customer(s) (only if this form is on paper):
Date: